Date of Award

1981

Document Type

Thesis

Degree Name

Master of Arts

Department

Business

First Advisor

Dr. Skjerseth

Second Advisor

Michael Story

Abstract

This paper, titled "A Study of Productivity Analysis at McDonnell Douglas Corporation as It Relates to Quality of Work Life, Management Styles, Cultural Lag and Quality Through Statistical Management Information Systems Data," is a culminating project that synthesizes the author's learning and growth from their academic program. The document, a master's thesis submitted to Lindenwood Colleges, analyzes the factors influencing productivity at McDonnell Douglas Corporation (MDC) during the early 1980s.

The core of the study is a Quality of Work Life (QWL) survey conducted at MDC's Astronautics Division in St. Louis. The survey aimed to measure employee attitudes and opinions on various aspects of their work environment. The findings revealed a significant gap between the satisfaction levels of management and non-management employees, particularly concerning career advancement, career goal progress, and confidence in management's understanding. The thesis argues that MDC's management style, heavily influenced by a "Theory X" approach due to the high number of retired military personnel in leadership roles, is outdated and contributes to these issues.

To address these challenges, the author advocates for a transition from the rigid "Theory X" to a more participative "Theory Y" management style, and even a "Theory Z" approach inspired by Japanese industry. Key strategies proposed include implementing QWL initiatives and Quality Circles, which emphasize employee involvement, problem-solving, and open communication to improve both productivity and the overall work environment. The author concludes that there is no single solution, but rather a need for flexible and adaptable management that can recognize when intervention is necessary.

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