Date of Award
1998
Document Type
Thesis
Degree Name
Master of Art
Department
Business
First Advisor
Pamela Nickels
Second Advisor
Jesse Harris
Third Advisor
Marilyn Patterson
Abstract
The relationship between cognitive stress management interventions and an improved stress level for customer contact employees was examined . Twenty- five (25) customer contact employees were volunteer subjects of this study. Twenty-five (25) completed the pretest and posttest questionnaire (the work stress inventory) . Six (6) of the twenty-five volunteer subjects completed the pretest , participated in the cognitive stress management workshop , and the posttest. Results revealed a significant difference in reported levels of stress between the two groups of customer contact employees .
Recommended Citation
Rickert, Nancy M., "The Effectiveness of Cognitive Stress Management Intervention for Customer Contact Employees" (1998). Theses. 1254.
https://digitalcommons.lindenwood.edu/theses/1254
Creative Commons License
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