Date of Award

1994

Document Type

Thesis

Degree Name

Master of Arts

Department

Business

First Advisor

Michael Castro

Second Advisor

Michael Kramer

Third Advisor

Eric Zitelli

Abstract

Information Services (IS) outsourcing is a new industry. Beginning in the late 1980's, corporations began to view the in-house IS departments as being excessively expensive due to the difficulty in controlling costs, the constantly changing technology, and a general unfamiliarity with inner workings of the systems and processes that made IS delivery work. Other corporations began to see that this niche could be filled by establishing large processing centers and selling the capacity to those corporations whose core businesses did not include IS and to those who believed costs could be reduced by simply getting out of the IS business.

As with anything new, there is uncertainty and possible risk. Very few guidelines exist that allow the interested party to begin the journey into a new frontier. Even fewer exist that allow for the successful completion of the journey. Outsourcing is no exception. Outsourcing has become a multibillion dollar a year industry in a very short time and the figures are expected to continue to grow well into the 1990's and beyond. There is obviously a need for information on this rapidly growing industry and, in this the information age, a lot of information is available. The problem is, all the available information is provided by many diverse sources that share no common link.

Download

Included in

Business Commons

Share

COinS