Date of Award

1996

Document Type

Thesis

Degree Name

Master of Arts

Department

Business

First Advisor

Marilyn Patterson

Second Advisor

Jesse B. Harris Jr.

Third Advisor

Rebecca Panagos

Abstract

Workers in the field of social services report being overworked and underpaid. Studies have shown evidence that this is an accurate perception. Yet those same studies, as well as others, indicate that social service workers are generally satisfied with their jobs. This presents a question as to what the source or sources of this satisfaction are. An instrument designed to explore facets of job satisfaction specifically in the social services professions was administered to 40 Children's Services Workers of the Division of Family Services in St. Charles Co., Mo. The results indicate that, while less than satisfied with salary, promotional opportunities, and funding for programs, by far the great majority are more satisfied than not with their jobs. Certain facets were shown to have the highest level of satisfaction, among them those facets dealing with client contact and relationships with peers. Demographics of age, tenure, and job description did not have any significant impact on the overall level of satisfaction.

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