Improving Your Managerial Skills Through Understanding Yourself and The Effect Your Behavior Has On Others

Date of Award

1987

Document Type

Thesis

Degree Name

Master of Science

Department

Business

First Advisor

Jack Kirk

Second Advisor

Clark Compton

Third Advisor

Al Manchester

Abstract

This creative culminating project is designed to be a teacher's manual that provides a series of lessons for a college course that I hope to put into the classroom in the near future. While looking for a topic for the culminating project, it occurred to me that college students needed a practical course to show that their behavior will affect their management abilities and I designed this course to improve the managerial skills of the students.

This manual draws material from various management skills courses, published studies, college textbooks, authoritative books and from the background experiences of the author.

The manual places emphasis on the students learning the fundamental techniques used in relating to others. The students are presented with several methods of viewing personalities and are given ample opportunity for self evaluation.

The subject of communication is presented with emphasis on the total personality and how early experiences set the pattern for behavior. The students are made aware of the importance of the elements of communication and are shown how various managerial styles, affect organizational communications.

The students are introduced to Transactional Analysis (TA) and shown how it can be used as a tool far analyzing human behavior and interpersonal relationships. TA is used to provide insight into the factors involved in communication; why some communications work and others don't, and why some work only partially.

Constant ego states are discussed utilizing television personalities and the students are asked to relate their observations of these behavior patterns around them.

The systematic approach to problem solving and decision making is presented, and an exercise is presented to show the difficulties associated with group decision making. The feedback process 1s discussed with emphasis on constructive feedback.

Both awareness of conscious and unconscious feelings and the effect these feelings have on the way we handle interpersonal relationships are presented . An insight into the basic needs of people (recognition, attention and self worth provides conscious options for a more effective approach to managerial decision making.

Insight into behavior patterns that people utilize to obtain psychological "rewards" or advantages in interpersonal relationships provides the manager with the ability to stop these behavior patterns in the work environment to improve worker motivation.

The six styles of classifying managers and the motivations of each style are discussed. The interrelationship of trust and the aspects of self confidence are presented for each of the six styles . The relationship of accountability , responsibility and authority are discussed. Management can fail whenever any one of these elements is withheld.

The proper use of the tools presented in the course and the pitfalls of misuse are presented with emphasis on constructive use.

The students should finish the course with a better understanding of their behavior patterns and the effect they will have on others.

Comments

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