Date of Award

1996

Document Type

Thesis

Degree Name

Master of Science in Health Management

First Advisor

Betty LeMasters

Second Advisor

Rita Kottmeyer

Third Advisor

James Blaker

Abstract

This thesis will focus on the issues surrounding the voluntary turnover rate of the certified nurse's aide population. Research has attributed the high turnover rate to numerous factors such as inadequate monetary compensation, lack of job satisfaction, difficulty in being promoted, inattention of management to the relevant issues, and the failure of management to use proven solutions utilized by other non- health care businesses in attracting and retaining qualified and desirable employees.

With annual turnover rates of the certified nurse's aide population estimated in the 100% to 300% range, the magnitude of the problem cannot be disputed. However, with the rapid evolution of health care and the escalation of health care costs, a new business has been realized; the business of health care .

The purpose of the present study is to define health care as a "business", analyze successful methods currently utilized in non-health care related industries to retain workers, and then generalize these techniques to that of the business of health care. Specifically, it is hypothesized that by utilizing these highly successful techniques previously used in the general business world, health care might realize a similar positive impact in the continuous employment of their workers .

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