Date of Award


Document Type


Degree Name

Master of Business Administration



First Advisor

Daniel W. Kemper

Second Advisor

Susan A. Myers

Third Advisor

Joan Kuechler


The focus of this thesis is the criteria which contribute to the overall success of a patient care hospital information system. A review of the literature discusses each stage of the implementation process in depth as the success of the final implementation is dependent upon the success of each individual phase. There are five major phases which are evident . These include planning, selection, development , training, and conversion. Each phase possesses many elements necessary for the successful completion of that particular phase and for the entrance into the next phase.

As our society progresses out of the "Industrial Age" and into the "Information Age", automation becomes increasingly important . Hospitals are extremely dependent upon computers for the accumulation, assimilation, and retrieval of information. This dependence has led to a rapidly growing technology in hospital information systems. With such widespread use of computers, it is imperative that the process of implementation of any hospital information system be successful to maximize efficiency and cost effectiveness in today's competitive healthcare industry.

Current research is limited in the determination of what factors are involved in the success of a hospital information system. The purpose of the present study is to investigate the individual phases of a patient care (clinical) hospital information system, as well as the criteria within each phase, to determine the most important elements to the success of a hospital information system.