Date of Award
Master of Business Administration
This Culminating Project will examine the difference in supervisory styles used by managers in high performing fast food units and those in low performing fast food units.
While management in its present form has existed only a brief time, countless attempts have been made to explain why some achieve good results and others poor results.
This study attempts to differentiate by demonstrating that managers of high performing units employ more appropriate supervisory styles than do those in low performing units.
In order to prove this assumption, responses were collected from ten fast food managers employed by Foodrnaker, Inc. (Jack-inthe- Box). Although it was not revealed to the participants, the company had identified five of them as top producers and the other five as low producers. They were asked to respond to supervisory situations which would measure the appropriateness of their responses on a Situational Leadership matrix. Results of the two groups would then be compared to demonstrate that high producers supervised in a different manner than low producers.
The author recognizes that even though the sample did represent over 25% of the managers in the company, its size limits conclusions of the Culminating Project only to the sample group. This cautions and guards against the generalization of the findings to other managers whether in the same industry or in different industries.
The research conducted does not support the hypothesis. The responses of both groups were similar. The success of the five high performers in this study could not be explained by a better use of supervisory styles as classified by the Situational Leadership model.
Goodner, Jack W., "A Comparison of Leadership Skills of Managers of High Performing Fast Food Units vs. Managers of Low Performing Fast Food Units" (1991). Theses. 706.
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