Journal of Artificial Intelligence and Robotics
This study explores the potential of conversational technologies, AI-powered tools, and natural language processing (NLP) in enhancing institutional assessment and reporting processes in higher education. The traditional approach to assessment often involves labor-intensive manual analysis of extensive data and documents, which burdens institutions. To address these challenges, AI-powered tools, such as ChatGPT, LangChain, Poe, Claude, and others, along with NLP techniques, are investigated in relationship to their ability to improve institutional assessment practices and output. By leveraging these advanced technologies, assessment officers and institutional effectiveness, researchers can engage in dynamic conversations with data, transforming spreadsheets and documents from static artifacts into interactive resources. These tools streamline communication, collaboration, and decision-making processes, empowering committees and working groups to achieve their goals effectively. Additionally, the potential applications of NLP in analyzing vast amounts of institutional data, including student feedback, faculty evaluations, and institutional documents, shall be discussed. Language models enable the extraction of meaningful insights from unstructured data sources, facilitating real-time decision-making processes. Ethical considerations related to data privacy, mining, and compliance with regulations like FERPA are crucial aspects addressed in this study. The contribution of this research lies in uncovering the transformative impact of conversational technologies, AI-powered tools, and NLP techniques on institutional assessment and reporting. By embracing these advancements responsibly and ensuring alignment with ethical principles, institutions can unlock the full potential of these tools, facilitating more efficient, data-driven decision-making processes in higher education. The study showcases how conversational technologies, AI-powered tools, and NLP techniques offer new possibilities for improving institutional assessment and reporting practices. By integrating these technologies responsibly and addressing ethical considerations, institutions can enhance their assessment processes and make more informed decisions based on comprehensive, real-time insights.
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Hutson, James and Plate, Daniel, "Enhancing Institutional Assessment and Reporting Through Conversational Technologies: Exploring the Potential of AI-Powered Tools and Natural Language Processing" (2023). Faculty Scholarship. 483.