Date of Award

1997

Document Type

Thesis

Degree Name

Master of Business Administration

Department

Business

First Advisor

Pamela Williams

Second Advisor

Laura DeRigne

Third Advisor

Janet Treadwell

Abstract

Case management is "a collaborative process which assesses, plans, implements, coordinates, monitors and evaluates options and services to meet an individual's health needs through communication and available resources to promote quality, cost-effective outcomes" (Case Management Society of America). In order to perform case management, case managers require not only appropriate clinical skills, but also specific personality traits.

This thesis will include data on the personality traits of case managers who are satisfied with their jobs. The personality traits to be measured and analyzed were determined following extensive evaluation of literature and previous research regarding personality traits.

The specific personality traits measured in this study include extraversion, emotionality, agreeableness, intellect, and conscientiousness. Data were derived from an empirical study of case managers throughout the United States. Each respondent was asked to rate 30 statements, using a Likert scale. Results include the number of respondents for each statement, the mean, median, mode, and standard deviation for each response and for each personality trait. In order to ensure that the respondents were satisfied with their role as case manager, seven statements regarding job satisfaction were measured, also using a Likert scale.

The purpose of this study is to assist persons hiring case managers in determining the person( s) best suited for this role in order to ensure job satisfaction.

The hypotheses developed for this research stated that the case managers who were satisfied with their jobs would score, on average, greater than 3. 0 in personality traits associated with extraversion, agreeableness, conscientiousness, and intellect; and that these case managers would score, on average less than 3. 0 for the personality trait of emotionality. All hypotheses were accepted.

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