Small Group Research
This study focuses on the good, the bad and the ugly of using videoconferencing for work-related meetings during the COVID-19 pandemic. Using a text mining process and qualitative content analysis of 549 comments posted to a LinkedIn online discussion board, we identified six key themes; three were tied to camera and microphone issues, two involved eating and meeting management issues, and one dealt with work-from-home issues. These themes are discussed in relationship to media naturalness theory and meeting science. Because widespread use of videoconferencing will likely continue, we provide guidance for workplace policies/practices and suggest directions for future research.
Creative Commons License
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Karl, Katherine A.; Peluchette, Joy V.; and Aghakhani, Navid, "Virtual Work Meetings During the COVID-19 Pandemic: The Good, Bad, and Ugly" (2021). Faculty Scholarship. 30.